PowerBook G4 (15-inch 1.67/1.5GHz) Memory Slot Repair Extension Program

What is the PowerBook G4 (15-inch 1.67/1.5GHz) Memory Slot Repair Extension Program?

The PowerBook G4 (15-inch 1.67/1.5GHz) Memory Slot Repair Extension Program is a worldwide program covering repair or replacement of the memory slot in PowerBook G4 models manufactured between January 2005 and April 2005 (2005-01 through 2005-04) that are experiencing specific component failures. If your PowerBook G4 has a serial number within the eligible range and is experiencing any of the symptoms listed below, it may be eligible for repair, free of charge. Apple or an Apple Authorized Service Provider (AASP) will determine eligibility under the program. Repairs will be covered by Apple for up to two years from the original date of purchase even if your computer is out of warranty.

What are the symptoms of an affected PowerBook G4?

Affected systems will exhibit one of the following symptoms:

The computer does not start up; instead, there are three short beeps (typically) followed by the the sleep LED flashing periodically.

When both SO-DIMM memory slots are filled (populated), only one slot's memory is recognized.

System performance may be degraded because the memory in only one slot is not recognized.
Important: These symptoms may only occur intermittently.

If your PowerBook G4 (15-inch 1.67GHz/1.5GHZ) is not experiencing any of these symptoms, you do not have to contact Apple or any Apple Authorized Service Provider. You can disregard this article.

Which PowerBook (15-inch 1.67/1.5GHz) computers are included in the Repair Extension Program?

The PowerBook (15-inch 1.67/1.5GHz) Memory Slot Repair Extension Program is available for certain PowerBook G4 (15-inch 1.67/1.5GHz) computers that were manufactured between approximately January 2005 and April 2005.

Serial number ranges

The affected PowerBook G4 (15-inch 1.67/1.5GHz) computers have eleven-digit serial numbers in this range:

W8503xxxxxx through W8518xxxxxx

For example, a serial number of W8511xxxxxx would fall in this range. Note that the six lowercase "x" characters will be letters or numerals, not "x"es.

Where can you find the serial number? Either in your Mac OS X About This Mac window, or by looking in the battery bay :

Is the PowerBook G4 (15-inch 1.67/1.5GHz) Memory Slot Repair Extension program available for other Apple computers?

This program applies only to PowerBook G4 (15-inch 1.67/1.5GHz) mentioned in thie article. Other versions of the PowerBook G4 line are not part of this program. Click here for more information on how to identify PowerBook G4 models.

How can I tell if my computer is affected by the component failure identified for the PowerBook G4 (15-inch 1.67/1.5GHz) Repair Extension Program?

An Apple technical support representative or an Apple Authorized Service Provider (AASP) will need to troubleshoot your computer to determine if the component failure identified for the PowerBook G4 (15-inch 1.67/1.5GHz) Memory Slot Repair Extension Program affects your computer and, if so, arrange for the repair.

How can I participate in the PowerBook G4 (15-inch 1.67/1.5GHz) Memory Slot Repair Extension Program?

To participate in the program, please call your local Apple contact center (1-800-275-2273 in the United States), or bring your PowerBook G4 (15-inch 1.67/1.5GHz) to the Mac Genius Bar at your local Apple Retail store or Apple Authorized Service Provider (AASP). If you are located outside the U.S., please see Apple's international contact list for your local Apple Technical Support phone number.

What if my computer exhibits symptoms not caused by the component Apple has identified for the PowerBook G4 (15-inch 1.67/1.5GHz) Memory Slot Repair Extension Program?

It is possible that your PowerBook G4 (15-inch 1.67/1.5GHz) may exhibit issues that are unrelated to the component failure identified by Apple as part of this program and are not covered under this program. Apple or an AASP can help you troubleshoot these issues. If your PowerBook G4 is not covered under warranty or an extended service agreement, such as the AppleCare Protection Plan, repairs for other issues will be made at your expense if you request that they be made.

I have a remanufactured PowerBook G4 (15-inch 1.67/1.5GHz) that fits the description noted. How can I determine whether my PowerBook G4 qualifies for the program?

If your PowerBook G4 is one of the model listed and exhibits one or more of the symptoms above, please call your local Apple contact center, bring your PowerBook G4 to the Mac Genius Bar at your local Apple Retail store or Apple Authorized Service Provider (AASP). An Apple technical support representative or an AASP will examine your computer to determine if the component failure identified for the PowerBook G4 (15-inch 1.67/1.5GHz) Memory Slot Repair Extension Program affects your computer and, if so, arrange for the repair.

Is there a cost for participating in the PowerBook G4 (15-inch 1.67/1.5GHz) Memory Slot Repair Extension Program?

The repairs outlined in this program, including shipping charges, are covered at Apple's cost.

How long is the PowerBook G4 (15-inch 1.67/1.5GHz) Memory Slot Repair Extension Program available?

The program covers affected PowerBook G4 (15-inch 1.67/1.5GHz) computers for up to two years from the original date of purchase. Apple will continue to evaluate the repair data and will provide further repair extensions as needed.

Does the PowerBook G4 (15-inch 1.67/1.5GHz) Memory Slot Repair Extension Program extend the warranty coverage on my PowerBook G4?

No. The program applies only to the memory slot issue described in this article. This program does not extend the standard warranty coverage.

Are there any known safety issues caused by this component failure?

No.

Can I determine if my PowerBook G4 (15-inch 1.67/1.5GHz) has the component failure and fix it myself?

No. Apple or an Apple Authorized Service Provider (AASP) must evaluate whether your PowerBook G4 computer is eligible as part of the program and then perform the repair.

If my PowerBook G4 (15-inch 1.67/1.5GHz) is still under warranty, how does this program affect me?

If your PowerBook G4 (15-inch 1.67/1.5GHz) is eligible for the program and within its warranty period, you will have your system repaired at no cost to you. If your PowerBook G4 (15-inch 1.67/1.5GHz) experiences the symptoms described above and is determined to be eligible under this program by Apple or an AASP after its Apple One Year Limited Warranty expires, the program covers affected PowerBook G4 computers for up to two years from the original date of purchase.